Terms and Conditions

The present Terms and Conditions are applicable to all present and future transactions between Papers and Walls S.R.L., as Seller (hereinafter referred to as “we”) and its customers, who are professionals, as well as non-professional legal entities, as of buyers (hereinafter referred to as “you“), relating to trade in products made and marketed by us (“Products“).

Whether you use our site to obtain quotes or place an order with us, or if you obtain quotes or place orders with us, these Terms and Conditions constitute the legally binding agreement between us. The Terms and Conditions are completed with the provisions of the written order, which concretizes the details of each order from the perspective: quantities, quality of Products, unit prices, delivery terms and other details relevant to the parties. Tacit acceptance of any agreements between the parties, regardless of their mode of transmission and form, is excluded.

You are responsible for carefully reviewing these Terms and Conditions before using our services and before placing an order. Use of our site and / or our services is subject to your understanding and acceptance of our Privacy Policy, Cookie Policy and these Terms and Conditions. Use of our site or acceptance of a quote will be considered acceptance of our policies.

If you do not agree to the Terms and Conditions below, you should not use our services. We have the right to change our Terms and Conditions, so please consult them periodically.

Please contact us at any time if you have any questions.

Although we make every effort to constantly update the site, we inform you that all prices on our site are indicative, expressed in RON and EUR based on your location and are inclusive of VAT.

We do not assume responsibility for the accuracy of the prices displayed on the site. Unless they have been agreed with an order accepted by us, prices are subject to change without notice, but we will always inform you of any price changes before processing the order.

Any pricing structure seen on our website may differ if your order requires express delivery or is customized in any way. This is because the stock of raw materials can cause a price increase and because sometimes our suppliers can change prices without notice and we cannot update prices immediately. You will be fully informed of the price change before confirming your order. This can happen after payment. We have the right to cancel any order at any time, and our liability is limited to a refund of the amount received for the Product related to the canceled order.

If after the payment, a price error or any other anomaly is highlighted, we reserve the right to cancel any order. If this situation arises, you will be contacted by a member of our team and informed of the error in writing and we will evaluate all options to provide you with the best service.

Payment conditions:
We accept credit and debit card payments. The orders will not be processed prior to payment.

The parties agree that the sale of the Products does not represent a trial sale.

Transfer of ownership:
The ownership of the Products will be transferred from us to you at the time of full payment of the price of the Products and delivery of the Products.

The risk of the Products (e.g. loss, damage, etc.) will be transferred to you at the time of delivery of the Products. You also bear any risk in connection with the Products if you have delayed their collection. You will bear any expenses incurred by us in connection with the storage and handling of the Products or, as the case may be, the sale of the Products, as well as any other damages caused to us, due to delay in collection or sale (eg. storage costs, incineration costs) or special storage, transport to the place, costs of staff involved in waste disposal, the cost of organizing the sale of Products.

Delay in taking over the Products does not relieve you of the obligation to pay for the Products. You also lose the right to a refund of any advance paid for those Products.

We do not assume responsibility for the performance of the obligations of carriers or their subcontractors, even if they are designated by us. Our liability for elected proxies is limited to the obligation to choose them with due diligence.

If it is possible to engage our liability, it is engaged only in case of gross negligence and intent, even in the case of deliveries of non-compliant Products. We are only liable for direct damages and not for indirect or subsequent damages. Any compensation is limited to the sale-purchase price of the respective (partial) delivery. Unless otherwise stated herein, your right to claim compensation shall expire within 1 (one) year from the date of delivery of the Products.

Once your payment has been received, we’ll send you a visual sample via email for you to carefully verify and approve before customizing.

Once your visual sample has been approved, we begin processing the order immediately, and although we try to accept changes, we cannot guarantee that we will complete them and you may be responsible for the full price of the order. The visual sample is the final process in your order and contains all the details about customization and it is vital that you analyze this properly. Once confirmed, changes may not be possible, and any mistakes will be your responsibility in terms of lead time and additional expenses that you will have to cover.

Limitation of liability in the case of a visual sample:
Please note that visual images of the Product sample that are used to add your drawings are “visual samples”, which means that they may not reflect the ordered Product, as it appears in physical form.
The visual sample submitted online does not have to be scaled. The size of the printed pattern may vary depending on the representation and proportions you see online.

In any case, unless otherwise stated, you assume the risk of these differences between the visual sample and the physical copy, without being able to go with any claim against the undersigned.

Approval of the visual sample:
After making the payment, in order to provide the highest quality services, we will create and send you a visual sample and you will be entitled to 2 complimentary simple revisions / modifications. Other changes may incur additional charges. Once you have approved the visual sample, your decision is final. Additional fees may apply if you wish to make subsequent changes to the approved sample. Cancellations are not accepted after this stage, but we will always try to help you with the best possible service. We will not proceed until you have approved the visual samples, which will usually be custom-made and shipped within a reasonable time from the payment, agreed to in a separate order, or by written agreement of the parties.

If you do not approve the visual sample on time, due to the delay in approving the visual sample, the deadline for completing the order may not be met and such a delay may incur additional costs.

Copyright liability:
We have our own custom designs that we hold copyrights for which we hold all rights provided by copyright law. 

We can also work with your designs. When you upload or email us any design, you give your consent to print that design. You confirm that the model is yours or that you have the right to use it without infringing copyright. You accept full liability in the event of any copyright infringement and you will fully warrant and indemnify our company against any claims of the copyright holder or a registered or well-known trademark.

Directions for print and work size:
We will always aim to print the exact print sizes, but accept that there may be a difference of up to 5 cm for print and positioning sizes.

All printing techniques will use the most appropriate colors. Please note that the colors of the computer screen will differ from the final print colors. We will not be responsible for the color variation between the visual sample and the resulting physical model.

If the files you provide are not ready for printing and therefore do not meet our guidelines, we will try to recreate the work or, if significant work is required, there may be an additional fee.

You fully accept the responsibility and confirm that you have provided print-ready files, discussed this with us prior to payment, or agree to pay an additional fee, and also confirm that we will not be responsible for lower quality printing that is caused by lower quality files that are not ready for printing. If you have any questions, please contact us and we will check these issues.

Cancellations. Rights of withdrawal or denunciation:
Cancellations of confirmatory orders are not permitted, as the Products are made in line with the order may not be marketed to other parties.

We take complaints seriously and are constantly trying to make you fully satisfied with our services. If you wish to make a complaint or request a reprint or refund, please fill out the contact form immediately and provide us with the order reference number, email address and the reason for your complaint. You must also attach photos in order to help us understand your complaint so that we can take the necessary action.

We will do our best to meet our customers’ deadlines, but sometimes, on rare occasions, factors beyond our control impact our ability to honor orders. Variations in stock, shipping errors of the Products and delivery problems may occur, which are factors beyond our control. We will always try to inform our customers about these issues, but this is not always possible.

Accept these conditions and consider them in case of order problems.

During periods of high seasonal demand or unfavorable weather conditions, delivery times may be delayed. We will arrange the shipment of your goods according to the delivery time. Items will be shipped using an external courier service and we will be able to provide documentary evidence for this. If the delivery is not made for any reason beyond our control, our company will not be responsible for refunding any amount of money.

If you find an error in the Product or in the printing of the Product, please inform us about the problem within 12 hours of delivery, by e-mail, telephone or by filling out our contact form and we will inform you about the correct way to return the order. Depending on the fault and the problem of the order, we may ask you to send us the order back, using a express courier service, to avoid any other problems.

We are not responsible for the apparent defects of the Products, which were not found during the delivery-receipt.

Please also provide photos, where possible, for Product or printing issues so that we can better understand the issue you are facing.

Force Majeure and Hardship:
For the purposes of these Terms and Conditions, “Force Majeure” shall mean any unforeseeable and insurmountable factual circumstance that objectively determines the impossibility of any Party to fulfill its contractual obligations. Such circumstances include, but are not limited to: natural phenomena, blockades, pandemics, revolutions, war, nationalizations, confiscations, embargoes, general strikes, etc. The strike of our employees or employees of your subcontractors or customers does not constitute Force Majeure.  

In the event of a Force Majeure situation, we will not be held responsible for the non-fulfillment or improper fulfillment of the contractual obligations, provided that we have tried to remedy the consequences of such a situation.
In such a case, we are obliged to notify you of the intervention of the Force Majeure and to take all possible measures to limit its consequences.

If the Force Majeure affects our supply of the Products subject to the contract, we will have the right to a reasonable extension of the delivery time and / or the price to the extent caused by the Force Majeure.

You agree with the exclusion of our liability in case of an unpredictable and insurmountable event.

You are obliged to notify us within 3 (three) working days of the intervention of the Force Majeure.
You, as the buyer, declare that you assume all the risks related to the execution of the order, even if, due to insurmountable and unpredictable reasons that occurred after the conclusion of the order, the execution of its contractual obligations has become more onerous. In the latter situation, you agree to waive the right to request the competent court to adapt or terminate the contract.

The legal relations established between us and you will be governed by and interpreted in accordance with Romanian law. The provisions of these Terms and Conditions represent in full the terms and conditions applicable to it. They are completed with the provisions of the agreed order between the parties, if any have been concluded, following that the provisions of the agreed order will prevail.

We reserve the right to unilaterally change these Terms and Conditions at any time by notifying you or posting the new version on our site. We will notify you of additions and changes made no later than 3 (three) working days before the date of their entry into force, without you having the right to terminate the established legal relationship, if the changes do not contradict the accepted orders. The above provisions regarding the modification of the prices of the Products due to reasons that exceed our sphere of responsibility apply derogating from this rule.

Any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, which cannot be settled by mutual agreement, will be settled by the materially competent courts from our headquarters.