We want you to absolutely love what you order from us. After you have chosen a design, filled in the width and height of your wall and made payment, you will receive an email from us with the customized design based on your specifications (and wishes). We want you to be completely happy with the choice you have made, in the off chance that after viewing the final design simulations you are not , we will issue a complete refund.
If the order has been shipped to your location of choice and you would like to return it for any reason, you have the right to cancel and return your order within 14 days of its receipt, according to the EU return policy (https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm).
What to do when deciding to return a product:
Send us an email at office@dream-prints.com within 10 days of receipt. Please provide the following information:
State your name, address, day of purchase, order number and items purchased (product name and quantity)
Indicate if you would rather exchange the goods or receive a refund
We would love to hear your feedback, so feel free to let us know the reason for the exchange or return
We will indicate the address of return
Send us the products within 14 days.
To make a return or exchange we need to receive the products back in an unused, unopened and perfect resellable condition in the original packaging. The package contains a number of seals, when broken the product is deemed unsellable.
Refund will be given after we have received the products. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage.
Please make sure you prepay the postage.
Romanian and Dutch addresses available on request
Returned products must be unused, unopened, in perfect resalable condition and in the original boxes and packaging. The package contains a number of seals, when broken the product is deemed unsellable.
Products that are returned to us remain your responsibility and a refund will be given only after we have received them. We recommend that you send your returns using a recorded or signed for service post, insure all items and that you retain proof of postage. Please provide supplementary packing materials if the outer carton has been worn during the original trip out to you.
The products will be deemed returned when received by DreamPrints, and we will issue a refund as soon as possible. Refunds will be credited to the original payment card or PayPal. Please note that depending on your payment company or bank it may take additional business days after your credit is applied for it to post to your account.
If your order hasn’t been dispatched we will simply issue a refund for full amount.
Please note sale items are non-returnable. Your statutory rights to refund or exchange still apply if the goods are faulty or not as described.
Unfortunately, we do not accept returns on samples.
Faulty Products
We will make every effort to ensure you receive exactly what you’ve ordered in perfect condition, however if things go wrong and you receive a faulty or damaged order please inform us immediately, at latest within 10 days of receipt by email to office@dream-prints.com. Please include your order ID in all communications. Once the damage is verified we will arrange a refund or exchange.
Please note: All products should be inspected prior to hanging. No claim can be accepted after wallpaper has been cut and hung for defects which are apparent at the time of hanging. All products should be inspected prior to installing as our responsibility is limited to the cost of replacement wallpaper.
